GENERAL BOOKING POLICIES

General Policies for All Bookings Below:

Client Preparedness Policy

To ensure the highest quality of service and to maintain efficiency during your appointment, we kindly ask all clients to arrive fully prepared. Please review the following guidelines:

• Clean Skin Requirement: Clients are expected to arrive with clean, makeup-free skin to allow for a smooth and effective makeup application. Freshly cleansed skin ensures optimal product performance and lasting results.

• Pre-Moisturizing: If you have dry or sensitive skin, you may apply a light layer of moisturizer or your regular skincare prior to your appointment. Please avoid using any products with SPF, oils, or treatments that may interfere with makeup application.

• Makeup Removal Fee: Clients who arrive with makeup on will be subject to a $15 cleansing fee to cover the additional time, effort, and products required for proper removal and skin preparation.
 

By adhering to this policy, you help us maintain a timely and professional service experience for all clients. If you have any questions or special skincare concerns, please feel free to contact us prior to your appointment.

Deposits 

To ensure a smooth and efficient booking process, we require a deposit for all appointments. Please carefully review the following guidelines:

• Deposit Requirement: A non-refundable deposit is required at the time of booking to secure your appointment. Appointments are not considered confirmed until the deposit has been received.

• Unpaid Deposits: In rare cases where a booking is completed without an immediate deposit due to system error or other unforeseen issues, clients must submit the required deposit within three (3) days of the initial booking. Failure to do so will result in automatic cancellation of the appointment.
• Payment Methods: Deposits can be paid through any of the approved payment methods listed below 

Zelle - p.lumi8@outlook.com

Cashapp - $Plumi8
• Deposit Amount: The deposit amount will be applied toward the total cost of your service on the day of your appointment.
• Non-Refundable: Please note that all deposits are non-refundable. This policy is in place to protect both the artist’s time and other clients waiting for availability.

By booking an appointment, you acknowledge and agree to these terms. If you have any questions regarding the deposit policy, please don’t hesitate to contact us directly.

Client & Artist – Class & Appointment Cancellation

• Cancellations must be made at least 72 hours before your scheduled class or appointment.

• If cancelled before the 72-hour window, your deposit can be applied to a future booking. The new date does not have to be selected immediately.

• If cancelled within 72 hours, the deposit cannot be transferred or reused. A new deposit is required to rebook.

• Note: All deposits are non-refundable, no matter when you cancel.

Late Policy

• A 15-minute grace period is given on every appointment, class and event. After that, a $25 late fee will be added due to the extra time and effort required when appointments are delayed and possible runover into next booking.

• If you are 30 minutes late or more, your class or appointment will be cancelled, and a new deposit is required to rebook.

 Please be respectful of everyone's time. Arriving on time helps ensure the best experience for you and the next client. 

No Call / No Show

• Deposit is non-refundable.

• Full payment of the appointment total is required as deposit for your next booking.

• Additional booking restrictions may apply going forward.

PLEASE REVIEW ADDITIONAL POLICIES CUSTOMIZED FOR EACH TYPE OF BOOKING

CLICK HERE